Refund policy

Refund & Cancellation Policy

Last updated: 18 September 2026

At RevIVe Your Health, we aim to provide a clear and straightforward experience for all customers. Please read this policy carefully before placing an order or starting a subscription.

1. Order Cancellations

One-Time Orders

Once a one-time order has been processed or dispatched, it cannot normally be cancelled.

If you need to request a cancellation, please contact us as soon as possible after placing your order. We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

2. Subscription Cancellations

Customers with an active subscription may request to pause or cancel their subscription before the next scheduled renewal, processing or dispatch date.

To avoid the next subscription payment and dispatch, cancellation requests should be made before the next scheduled renewal/processing date.

Once a subscription order has been processed or dispatched, it may not be possible to cancel or refund that order.

Customers may also be able to manage their subscription through the subscription management options provided by RevIVe Your Health.

3. Refunds

Due to the nature of our products and the applicable storage, handling and hygiene requirements, we do not generally accept returns or provide refunds for products that have been correctly supplied and dispatched.

This does not affect any statutory rights you may have under applicable consumer law.

If an item arrives damaged, incorrect, or there is another issue with your order, please contact us as soon as possible so that we can investigate and determine the appropriate resolution.

4. Damaged or Incorrect Orders

If you receive an item that is damaged, incorrect, or appears to have been affected during delivery, please contact us promptly with:

  • Your order number

  • Details of the issue

  • Photographs or other relevant evidence where appropriate

We will review the circumstances and advise you of the next steps.

5. Products Requiring Special Handling

Some of our products may have specific storage, handling, temperature or hygiene requirements.

For safety and quality reasons, products may not be eligible for return once they have been dispatched or received, particularly where returning the product could compromise its integrity or suitability for use.

6. Subscription Payments

By starting a subscription, you authorise the applicable payment provider to process recurring payments in accordance with the subscription frequency and terms displayed at checkout.

You are responsible for ensuring that your payment details remain valid and that you cancel or modify your subscription before the next scheduled renewal if you no longer wish to receive the product.

7. Contact Us

If you have any questions regarding an order, cancellation or refund, please contact RevIVe Your Health using the contact details provided on our website.

We will review each enquiry and respond as soon as reasonably possible.

Important: Nothing in this policy is intended to exclude or restrict any rights you may have under applicable UK consumer protection law.